Shipping policy
Shipping Policy – Vie Sauvage LV
Processing & Production
• Every garment is cut to order in Las Vegas. Please allow 2–5 business days for standard orders to be made before shipping.
• Custom silhouettes or heavily embellished looks may require up to 7 business days. We’ll email you within 24 hours if your order needs extra time.
U.S. Shipping Options
• Standard (UPS Ground/USPS Priority): 3–5 business days once shipped.
• Expedited (2-Day) & Overnight: Available at checkout; production timelines still apply.
• Shipping rates are calculated at checkout based on weight, destination, and service level. Vie Sauvage LV is located inside Planet Hollywood Resort · Miracle Mile Shops · Las Vegas, NV 89109.
International & EU Orders
• We ship worldwide via DHL Express. Transit averages 3–7 business days after dispatch.
• Duties, VAT, and import taxes are determined by your customs office and are the buyer’s responsibility. Refusing a delivery does not guarantee a refund of shipping or customs fees.
EU consumer withdrawal information
EU consumers purchasing standard, non-personalized merchandise online generally have a 14-calendar-day statutory right of withdrawal beginning when the goods are delivered. If an order arrives in separate shipments, the period generally begins when the final item is delivered.
Goods made to the customer’s specifications or clearly personalized may fall within an exception to that right where applicable law permits. Ordinary cut-to-order production and selection from standard product options do not, by themselves, remove the withdrawal right.
See our Refund & Returns Policy for the withdrawal procedure, model withdrawal form, reimbursement rules, return-shipping terms, and the separate statutory rights that apply to defective, damaged, incorrect, misdescribed, or otherwise non-conforming goods.
Tracking & Delivery
• You’ll receive a tracking link the moment your label prints.
• Please verify your shipping address at checkout; we can’t reroute packages once they leave the boutique.
• Vie Sauvage is not responsible for delays caused by carriers, weather, customs processing, or incomplete addresses, but we’ll assist with any claims.
Lost or Damaged Packages
• Report missing or damaged items within 48 hours of the carrier showing “delivered.” Keep all packaging and photos so we can file a claim.
• Signature-on-delivery is available upon request; add a note at checkout or email us within one hour of placing your order.
Local Pickup & Same-Day Couriers (Las Vegas)
• Complimentary in-boutique pickup is available daily from 10am–9pm with 24 hours’ notice.
• Same-day hotel delivery on the Strip can be arranged for a fee; email us to coordinate.
Questions?
Call the showroom (voice only) at 702-331-5853, email info.viesauvage@gmail.com / shop.viesauvage@gmail.com, or DM us on Instagram @viesauvagecouture. We’re happy to walk you through timelines, rush options, or custom fit notes.